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I want to issue a big warning about this casino. They simply steal your money from your bank account. Your money ends up in Mexico. They take your money but you don't see them in the casino. They don't help you arrange it, but ask you to wait and of course there is no limit to how long you have to wait.. Hag has played casino for 15 years, I have never been cheated on money that you deposit .

BEFORE YOU PLAY HERE.. keep in mind that you are sending your money to shady and criminal actors in Mexico. Don't play here, run far away from them

Sorry to hear this kind of information, and my question here is, if you are talking from your own experience, is there anything we can help with?

Yes its a Shame. A discusting behavor from this scamcasino.. they are "restarting" their "investigation" every time i ask for an uppdate on the stolen money.. this is the way a casino Will burry itself by totaly ignoring their "customer" "players" i Will wait a litle bit more then i Will start a complaintprocess here on the side. Thank u

I wouldn't go straight into such talk about how the casino is a scam or anything like that. Sometimes it may not be the casino's fault at all when money leaves your account and doesn't get to them. 

Have you tried contacting the payment provider to see if there was an error on their side and if everything went smoothly? 

Investigating things like this can take some time, so even though I know it's not pleasant, we'll have to be patient. 

If anything changes, be sure to let us know. 

I respect your opinion. But myself, when I buy something, I expect some quality and service from the seller. If we turn it around, and say I was in the store buying food. The store took the money but I didn't get any food, should I then turn to the store or their payment operator in the first place. I am their customer and the one from whom they took the money. Helping me should be a priority and self-evident. The reason I think they behave like scammers is that, every time I talk to them about my case, I have to start from the beginning by giving them the transaction number, pictures and time. It always ends the same way, that I now have to wait... what also makes them unserious is that they have a 3rd party as a payment operator and we all know that it is to manipulate the merchant code. But this is just what I think Jaro my friend ??.. Of course you can think that it is completely correct and acceptable behavior from the casino. I'll let you know what happens..

I myself just want the money back at casino nonto so I can play.

I think we all feel it's not okay to send money to the casino and lose it somewhere during the transaction.

Also, jumping to a conclusion is tempting, but sometimes it leads to prejudice rather than moving the matter forward to reality. I'm speaking solely from my own experiences, of course. I was quite such a jumper when I was younger ??.

In any case, feel free to submit a complaint against this casino. Since it's free, the only investments will be effort and time. I'm not saying we will be able to get directly to the casino's partner and demand an investigation, but we can try to help you push for the solution.

I can easily admit that I somehow understand that the casino may also feel under pressure, and if they don't have any updates from the payment provider, there is nothing they can do. But in any case, resolving deposit issues should be their priority.

If I were the casino manager, however, I would provide you the money now so you feel like a well-treated customer, and I would keep pushing the payment provider to resolve it eventually. From an economic perspective, it feels better to spend some money on act of goodwill than lose a potentionel customer. ???♀?

To me, you sound like a very open-minded person, so I'll leave the complaint decision to you.

I'm not mad because things have gone wrong. I understand of course that things can go wrong. I am disappointed and angry at how you act after things have gone wrong. You cannot offer secure payments and promise good things and then completely ignore when something goes wrong. I firmly believe that they behave like scammers and very disrespectfully. I'm not that young, I'm 38??... In my world, you don't cheat anyone out of money, anyone who goes outside the norms has no morals.

I want to thank you who get involved in the thread????

If I were the casino manager, however, I would provide you the money now so you feel like a well-treated customer, and I would keep pushing the payment provider to resolve it eventually. From an economic perspective, it feels better to spend some money on acts of goodwill than lose a potential customer. ???♀?

That's exactly what I would have done too. I have said I only want them at the casino not back to my bank.

I got a mail now. Hoppfully this Will be solved. They said money on casinoacount in about 3 days.

Thank you very much for all your insides, we really appreciate people like you and your point of view. Hopefully you will receive the money soon, and when you do, make sure to let us know, please.

Thanks also to those of you who get involved. I can say that it was only after I notified the casino about this thread that they resolved the whole thing. I'm still waiting for the money so we'll see if they were serious

I think and therefore hope that they were serious. After all, it is your money, so as has been said, they should try to sort it out even if it is not the easiest thing to do. You said it should be within 3 days, so I'll expect an update and hopefully a positive one. ??

Hello Jaro. Dont se the money yet!??

So you haven't thought about the complaint ? I think that would be the next step if I didn't get the money. Or do you think you'll try to wait a little longer ? ??

I have thought about it yes. But it also feels sad to waste your time for such a small sum. I have notified the casino about this thread and that's when I was told that I would get the money. But I'm not surprised, the money hasn't arrived and I don't think they will either. I'll wait a few more days

So now I have started a case on www.kpvfaw.com. I'm sorry to have to do it but it was really my last resort. The casino does not want to solve this. I get double messages all the time and I'm sick of it now.

I don't seem to be their only victim. They seem to do that to others who play there too. Me who felt special???? and thought I was alone in this. So wrong I was

Made a complaint it was not aproved. Thanks for the help??. I let the casino keep the money..

You don't have to feel bad about it at all, even if it's a small amount of money. The point is that if you have a problem you can contact us and we will try to help. €100 is not the least I would say and I have seen complaints where the disputed amount was €10. 

If you can't resolve it, we will try to assist you.

As far as the complaint is concerned, I see you have it filed and you have written to Kristina so there should be no problem. Or am I mistaken and there's something going on?