I'm Daniel, and years ago I self-excluded from gambling because I suffered from compulsive gambling. I thought I was safe... until one day an Instagram ad led me to an online casino that was giving me €50. I fell back in. I made more than 300 transactions in just three months, for a total of more than €17,000. The worst part: that casino is ILLEGAL in Spain.

?? The bank knew this. It still processed all the payments.

Not a single call. Not a single alert. Not a single block.

At first, they refunded my money because it was an illegal company… but days later they reversed everything without notifying me, leaving my account in the red.

I've submitted evidence, the complaint, my self-exclusion... and I still have no clear answer.

?? I'm fighting alone against two giants: Banco Santander and Mastercard, who allow these unlicensed operators to use their networks and continue destroying lives.

?? I need your help so this doesn't happen to anyone else!

?? Sign my petition here → https://chng.it/rprtvd9Yym

?? Share if you think banks should protect us, not push us further into the abyss.

#Addiction Gambling #Illegal Gambling #ResponsibleBanking #Mastercard #BancoSantander #SignForJustice #ChangeTheSystem

Hello Daniel,

I'm sorry to see you have been struggling. Perhaps the other thread you were active in—focused on incorrect merchant codes—will be a better place to post such a petition, if the matter is the same, of course.

This is merely a suggestion.

Hi, did they give you your money back and then take it away again? Without explanation?

How is it possible for a casino to pay out winnings and then book them back again?

Did you get it credited to your casino account or to your bank account?

That's how I understood it too, but not that the casino took it from him, but the bank. First it returned some money and then it took it out of the account again. I guess I got it right, but I guess we won't know what was behind it without the player. 

If you use the "reply" button the player will be notified of your reply and maybe he will get to it and say more. 

Feel free to try.??

Hello! Could you explain the refund and then the bank's collection? Thanks.

Hello Daniel,

I'm deeply sorry for what you're experiencing. Your testimony is invaluable because it highlights a reality that many prefer to ignore: the vulnerability of self-excluded people to aggressive advertising and the lack of effective controls, both on the part of illegal operators and the financial institutions that indirectly support them.

It's unacceptable that, despite the self-exclusion and the illegality of the casino in question, the banking system has allowed repeated transactions without triggering a single alert. According to the Spanish Gambling Law (Law 13/2011), operators must be licensed by the DGOJ (General Directorate of Legal Entities), and financial institutions should not process payments to unlicensed platforms. If you've already filed a complaint and your refund has still been reversed, you could also contact the Bank of Spain or even the European Ombudsman if Mastercard continues to fail to respond.

Thank you for speaking up. You are not alone, and your fight can prevent others from falling into the same trap.

I have already signed and shared your petition.

A supportive hug.

#ResponsibleBanking #SafeGaming