Hi, if a player expresses that he is addicted, it certainly shouldn't take weeks for the casino to close the account. 

However, can you tell me exactly how you notified the casino that you want to self-exclude because you are addicted? Players often do it wrong and then wonder why their account is not self-excluded. 

If you have written to them repeatedly asking to be excluded and they have given bonuses instead, then there is a possibility to file a complaint with us and our team would take a look at the whole situation and see if something can be done. 

If you're interested, be sure to let us know. 

I will be waiting for a reply. 

Well then, if it's as you say, I was going to suggest you open a complaint, which you have already done. 

So our team will take a look at the whole situation and, based on what you provide, take a position on whether the casino was sufficiently notified of the account closure. 

But if you sent them emails and they still ignored it, then I don't see it as a fair solution from the casino to give you bonuses. And especially if you mention that you're addicted, that shouldn't be an option at all. 

So I'll keep my fingers crossed that this gets sorted out as soon as possible, your account is closed and you've got it all sorted out.??