The player from India faced an issue with a declined deposit of ?3679.39 to his 10cric account, despite having provided the relevant UPI Transaction ID and made multiple follow-ups. He sought resolution for the transaction dated 23/04/2025, which was debited but not credited to his wallet. The Complaints Team extended the timeframe for responses but ultimately closed the complaint due to a lack of communication from the player. The player retained the option to reopen the complaint in the future if he chose to resume communication.
10Cric Casino - Player's deposit has been declined.
Amount: 3,679 INR
10Cric Casino
Safety Index:HighSafety Index
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8.0
10Cric Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Complaint Specialist
Public
1 month ago
Dear CasinoGuruTrustee,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
1 month ago
In the meanwhile till 10cric comes up with a resolution you recommended me to not deposit in 10cric until my issue resolves Can you please recommend me the best betting site ( for sports especially football ) that is available in india or accepts indian players that has the highest security rating, the lowest frauds, customer complaints and liceneses from strict regulations
Public
Complaint Specialist
Public
1 month ago
Thanks for your reply
Please check our forum for advice in this department, especially this section http://www.kpvfaw.com/forum/sports-and-betting
Could you please advise whether you contacted your bank/payment provider regarding the transaction?
Have you received any assistance from the casino regarding your situation?
Please share any details here.
Looking forward to your reply.
Public
Complaint Specialist
Public
1 month ago
Dear CasinoGuruTrustee,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Complaint Specialist
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
www.kpvfaw.com
