Yana cannot access her account at this casino as it got blocked when she wanted to make a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
123 Spins Casino - Player got her account blocked.
Amount: 171,408 руб
123 Spins Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
123 Spins Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Яна
Unregistered user
Public
5 years ago
Translation
I can not enter the profile. To withdraw funds.
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Yana,
Thank you for submitting your concern to our website. And I am sorry for your troubles. First of all, I would like to ask if you have ever been in contact with the casino regarding this issue? And have you ever succeeded to withdraw your winnings from this casino before?
Kind regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Yana,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
