The player from Thailand is facing issues with her withdrawal, as the casino claims she used system betting to win, a term she does not understand. Consequently, they are terminating her account.
12Play Casino - Player’s account is being closed due to withdrawal issues.
12Play Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
12Play Casino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
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Case summary
17 hours ago
Public
Novice
Public
6 days ago
They are not paying my withdrawl and saying I use system betting to win I don’t know what it is
they say they are terminating my account
Public
Casino Analyst & Complaint Specialist
Public
4 days ago
Dear Wechat22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Novice
Public
4 days ago
- Sports betting mainly soccer and basketball
- i provided them my passport and national id card which they asked for on Line ID
- I have never taken any bonus offers from them
Public
Casino Analyst & Complaint Specialist
Public
yesterday
Dear Wechat22,
thank you for your reply.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Looking forward to your reply.
Katarina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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