The player from United Kingdom wishes to continue demo game after his play money finished. We rejected the complaint because the player didn't respond to our messages and questions.
1ACasino - Player is inquiring about demo play.
Amount: ??
1ACasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
1ACasino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
I would like to know in your DEMO games if its possible to reset the DEMO BALANCE on the slot as i hit 0 on one of the slots i would like to continue playing
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Kristiyan,
Thank you very much for your query. I would suggest contacting the casino directly. If there is any issue regarding casino, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Kristiyan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
