The player from Mexico is dissatisfied with time-consuming deposits and pending withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.
1ACasino - Player’s complaining about depositing and withdrawing procedures.
Amount: $30
1ACasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
1ACasino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
katia
Unregistered user
Public
5 years ago
Translation
it doesn't load fast and they don't pay the money they owe
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Katia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I’m afraid, we will need more information and details to be able to help you to resolve this issue. Please, could you clarify if you’re having a problem with money that has been deposited into your account or you’re waiting for your winnings to be paid? Thank you in advance for your reply. I hope, we will be able to help you a soon as possible.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Katia,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
