The player from Italy has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
1ACasino - Player’s complains that they didn’t receive bonus.
Amount: €10
1ACasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
1ACasino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Amineaatiq,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to contact casino regarding this issue? Have you communicated any possibility to activate a bonus prior to depositing funds into your account? Which exact bonus you have tried to redeem?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Amineaatiq,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
