The player from Australia is complaining about a game. We rejected the complaint because the player didn't respond to our messages and questions.
1ACasino - Player’s experiencing problems with some games.
Amount: €20
1ACasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
1ACasino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Karen Joyce
Unregistered user
Public
4 years ago
Trying to get into this game thank you for your time
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Karen,
Thank you very much for submitting your complaint through our website. I want to inform you that we cannot make a case solely based on what you are describing. Could you please provide more information about your problem? Which game are you trying to enter? What is the exact issue with it?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Karen,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
