The player from Italy has been experiencing withdrawal issues at 1win casino. Despite successfully depositing and withdrawing until recently, current withdrawal requests are now being denied. Although customer service has been contacted, they claim that the issue is with the payment system. We rejected the complaint because the player didn't respond to our messages and questions.
1win Casino - Player cannot withdraw his winnings.
Amount: €400
1win Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
1win Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi, I'm having an issue with 1win casino. Up until now, I've been able to deposit and withdraw without any problems. However, starting today, I'm unable to withdraw. I've contacted customer service, but they said that the issue is not with the casino but with the payment systems. My withdraw requests are being denied, and I don't know what to do next. Please help me.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
1 year ago
Dear vitodel03,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
1 year ago
Dear vitodel03,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Head of Complaint Resolution Center
Public
1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
