Hello, I deposited 12,574 KRW (USDT-TRX) into 1win Casino.

However, the deposit did not go through, so I contacted support. They told me to wait 30 minutes. After waiting, they provided a Telegram bot link and an inquiry code, and then told me to wait 7 more days.

After 7 days had passed, I contacted them again, and they simply said it was a payment system issue. They did not tell me how long I would need to wait and abruptly ended the chat.

Transaction ID: ce1836b459b683c6fd9350fb66ebcccf0eea4f0313aae7c00cd0e70c887b97bf

Dear youbotmaguni,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• What is the status of the transaction according to the casino's deposit history, found in your player's profile? Would you be able to share a screenshot?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear youbotmaguni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.