The player from Sweden has deposited funds by mistake. Now she’s experiencing difficulties requesting a refund. We rejected the complaint because the player didn't respond to our messages and questions.
1win Casino - Player’s struggling to receive a refund.
Amount: €600
1win Casino
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Harriet
Unregistered user
Public
3 years ago
Translation
I do not get my money it started with me depositing SEK 700 but did not see that it was eour so it was SEK 7000 instead then I tried to get back SEK 6000 but I would identify myself and I have done according to all the rules of art but it does not work
Automatic translation:
Public
Head of Complaint Resolution Center
Public
3 years ago
Dear Harriet,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your mistakenly deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already?
Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to [email protected].
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
3 years ago
Dear Harriet,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
3 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
