The player from Italy is experiencing difficulties withdrawing his funds. We closed the complaint because the player stopped responding.
1win Casino - Player’s struggling to withdraw his winnings.
Amount: €15
1win Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
1win Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi after more than 5 withdrawals refused I wrote assistance with no results. ID 25826279
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear Pasx007,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
Looking forward to hearing from you.
Best regards,
Tomas
Public
Complaint Specialist
Public
2 years ago
Dear Pasx007,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
