I registered on 1win on January 5th and have been placing bets every day without fail. Previously, there were no issues withdrawing small amounts in Ethereum cryptocurrency. However, 1win required me to complete KCY verification, which I successfully completed. Despite completing the KCY verification, the amount I requested to withdraw for the first time on January 15th has not been processed. I then requested the same withdrawal on January 18th and 19th, but they still have not processed it. The live chat customer service and 1win VIP manager have told me they cannot assist and that I should only contact them via email, but when I email them, I receive the same response repeatedly. Please, I need help withdrawing my money. I have all the proof materials and attachments available.

To summarize:

1. They have continuously failed to process my withdrawal, and it has been over 2 weeks now.
2. I have completed KCY verification (attachments provided).
3. I have never placed bonus bets (this is also documented).
4. The VIP manager and customer service keep telling me to only contact them via email.

Casino Guru, please help me.

Hello Flyhuge,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request so if you just keep canceling them, you will most likely never receive it.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

So currently, we are not canceling the withdrawals made on January 18th and 19th and are keeping them on deposit.

Previously, withdrawals were made within 48 hours approximately 3 times.

- It was verified on January 16th through my original passport and a photo of my face.

-I only collected the prize money with my own actual deposits. I have already become a VIP by depositing a lot of money into 1win.

-1win just keeps repeating the automated response telling me to keep waiting.

Please help me. They keep talking like an automated answering machine despite my numerous emails and inquiries.

When I contacted the 24/7 customer service center, they only told me to send an email, and I sent more than 7 emails, but all I got was an automated response telling me to wait.

This casino is a total scam

I'm really surprised at the ratings.

It doesn't make sense that the safety index is above average. It's a complete fraud.

This casino has 600 complaints. I am so suprising they are rating as safe casino.

There are so many players has same problem here. Even on the instagram pages.

Hello Flyhuge,

As we are over the recommended period for withdrawal, can you please advise if there's been any processed since?

If not, we will try to intervene.

Regards,

Nick

Hi Nick.

There is no answer here either,

I think they blocked my IP.

I didn't receive the money.

I gave up on taking money from scammers.

I hope that victims like me will stop coming forward.

I don't want to waste any more time.

This is a criminal organization. They respond to scam sites and antagonize customers.

Look at the huge number of complaints.

Isn't this proof enough?

Thank you for your help.,

The worst and most disgusting scam casino

Thank you Flyhuge for all the information provided so far. I will now forward your complaint to my colleague Branislav ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Flyhuge,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino team,

Could you please explain the player's situation in more detail? What is the estimated time frame for processing the user's pending withdrawals?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address ([email protected]).

Thank you.

Good afternoon

Account verification has been successfully completed, the account is currently operating normally and the full functionality of the site is available.

Best regards, 1win team.

Thank you very much for your response and the update, 1win team!

Dear Flyhuge,

Can you please confirm the above-stated and that your issue has been successfully resolved?

Can I consider the matter closed and close the complaint accordingly, or is there anything else we can help you with?

Significant time passed since the casino representative's response, without any reaction from you, so I am providing you with 1 timer to respond. If there is no response/confirmation/update until the current timer expires, we will consider the matter successfully closed - resolved.

Thank you. Looking forward to hearing from you.

Since 1win is criminals and fraud company. I don't want to talk to them anymore. Look at the number of complaints that cuatomer has.

They are criminals groups.

They delayed withdrawl and verification for customer

This is a typical scam tactic that applies psychological pressure to prevent withdrawals. I will do my best to inform the Korean community about this issue.

Thank you for helping me out Guru.

I don't want to do this anymore.

Please cloes this case.

I had tried to contact them via email,instagram and live chat. They have never respond my questions for long time.

I am fool that I had believed them.

Thank you for all of this guru.

I wish you had a great time today.

I appriciate it.

But what is the status of your issue, Flyhuge?

Can you go through my previous post once again and answer my questions? Has the issue been resolved or not? What happened there and what is the current status of the issue?

I can close the case, but I need to know how. As I mentioned earlier, if you do not need any further assistance and the issue is sorted out, based on the provided information and details, I will close the case as resolved and consider the matter closed.

Thank you. Looking forward to hearing from you.

Hi Branislav,

I've been waiting for my withdrawal for over 30 days. Since they haven't processed it, I decided to use all the money in the live casino and then close my account. However, they won’t even allow me to close it!

How dare they? They are fraud.

I already knew they wouldn't respond to me and would never give me my money back.

Thank you for helping me once again.

Thank you very much, Flyhuge, for your update and confirmation.

Dear 1win team,

Can you please provide us with an update on the user's request to close his account and/or confirm once it is processed?

Then we can close the case.

Thank you.

Good afternoon

Dear Flyhuge , please clarify, do you want to delete your game account?

Best regards, 1win team.

We also sent information to the email address . Please take a look.

Best regards, 1win team.

1win

I don't want to talk to you but anyway I want to delete my Account.

Delete my account .

I didn't get any email from you.

Greetings all,

Dear Flyhuge,

What is the reason for your request to delete your gaming account?

In case we are talking about gambling issues, maybe you could try to self-exclude yourself from the casino indefinitely. In such a case, I was informed that it is necessary to send an email with the request and explanation to [email protected]. Then, it will be for sure the casino will have to close your account forever, without an option to reopen it.

Otherwise, let's wait for the casino's next post and the details.

Dear 1win Casino team,

Can you please confirm once the user's account is at least closed/deleted?

Thank you.

Dear Branislav,

I want to delete my account becasue they are scam website.

It is a website that takes advantage of people's psychology to delay withdrawals and eventually makes them lose everything. Thank you for your help.

Good afternoon

The user's account was blocked upon request.

Best regards, 1win team.

Greetings all,

Thank you both for your replies and updates.

Although the withdrawal took so long, the user's KYC/verification was completed, restrictions were removed from the account, and it was the complainant's decision to cancel the withdrawals and play with the winnings, which led to the loss of all funds. I dare to claim that it was necessary to only wait longer, until the withdrawals were processed. In addition, the account was completely blocked based on the user's request. Therefore, we consider the matter resolved, and I will now close the case accordingly in our system.

Dear Flyhuge,

I am sorry for such an end. However, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, 1win Casino Team, for your help and cooperation.

Best regards,

Branislav, www.kpvfaw.com