Hello, i'm trying to withdraw 1350€ from my balance but everytime i do a withdraw request it is declined after few minutes or hours. withdraw methods are Visa/Mastercard or crypto. i tried both without results. I filled more than 10 withdraw requests and all of them has been declined. i tried to contact support but seems to be an automatic reply. everytime they say to keep to try to withdraw until it works but is not the solution. could you please help me?

Dear lucky5822,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to [email protected], or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

thank you for your prompt reply.

I would like to inform you that after more than 20 withdrawal attempts with different methods, finally a bitcoin withdrawal request has been approved and the founds has been correctly transferred on my personal wallet.

you can close this complaint.

thanks again for your service.

have a nice day

Awesome news, lucky5822. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.