The player from the United Kingdom was unable to log into his fully verified casino account, which had a pending withdrawal. The Complaints Team attempted to assist by seeking further information from him but received no response. Due to the lack of communication, the complaint was closed at that time, with the option for the player to reopen it in the future if he chose to engage again.
31bet Casino - Player cannot access his account.
Amount: ￡30
31bet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
31bet Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Unable to log in now. and play. have pending withdrawal also . Fully verified
Public
PR Assistant
Public
2 months ago
Hello wrongerstun,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 31bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Casino representative
Public
2 months ago
Dear user, we could not find any account associated with the details you have provided. Could you please check that you are contacting the right casino provider - it might be 31bets casino instead.
Public
PR Assistant
Public
2 months ago
Dear wrongerstun,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
PR Assistant
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
www.kpvfaw.com
