The player from Ireland is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our message.
4KingSlots Casino - Player complains that he didn’t win anything.
Amount: ??
4KingSlots Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
4KingSlots Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
With their video, they love to claim that slots are absolutely random, and I am now saying the opposite. I played moonlight-princess at 9:30 p.m. Today, I think I get the ball full 7 times and every time, so honestly I have to get his beautiful picture. And still thanks to her help the princesses made it have never seen a free spin, but this is certainly a coincidence - just stupid no matter in which casino I play, this coincidence has been going on for weeks or months. I then played in BWin casino and lo and behold the same problem again. But surely just by chance. The sad thing is that you really believe it. I was just wondering what happens when the chance turns positive - because the constant negative random generator is definitely just a coincidence .
If it's really a coincidence, and I don't believe in coincidences, neither do casinos rely on coincidences, then somebody should ask the question whether maybe coincidence is not helped, at least for me.
Automatic translation:
Public
PR Assistant
Public
4 years ago
Dear paclmaya,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Public
PR Assistant
Public
4 years ago
We haven't received any news from the player. I'm now extending the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.
