Αρη? from Greece found out that some games have problems with paying out. He made screenshots and contacted support, but everything seems fine to them.
4stars Games Casino GR - Player won on blackjack but didn’t receive the money.
Amount: €5
4stars Games Casino GR
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
4stars Games Casino GR has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Αρη?
Unregistered user
Public
5 years ago
Translation
This particular casino in live black jack tis pragmatic play while I accepted my bet and I won no pay ... after talks in live tou black jack they told me to wait and as you can still see. I am writing this because they probably excluded me and my messages to them didn't go ... also there screenshot
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
We are very sorry to hear about your troubles. Could you please send us your game history? I see that you also opened a similar complaint about another casino. Could you please send me all the screenshots you have? On how many tables did you play simultaneously?
Public
Αρη?
Unregistered user
Public
5 years ago
Translation
I only had 1 table open.
I sent you the game's history.
But also the photos that didn't seem to pay me. NEVER PAY ME ......
Edited
Automatic translation:
Public
Αρη?
Unregistered user
Public
5 years ago
Translation
I would also like to mention that both cases are related to Pragmatic play company but different companies
Edited
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
Hello Αρη?.
It looks like that balance in your account is displaying incorrect values. From your screens: you started playing with €25 and ended with €0. We need to see your game history to be able to proceed. Incorrect balance information is something that may happen, but game history will show us the real data.
Public
Head of Casino Research
Public
5 years ago
Dear Αρη?,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Casino Research
Public
5 years ago
Hello.
You have come with an interesting case, but we need your help to investigate it. I one more time adjust the timer, so please find your game history for us if it is possible so we can find out what happened.
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
