Dear melissanorooz8,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is sadly no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
I strongly suggest selecting casinos based on their reviews and ratings, and to only participate with those that possess a valid license and a good reputation moving forward to prevent similar issues. I am sorry we could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
Dear melissanorooz8,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is sadly no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
I strongly suggest selecting casinos based on their reviews and ratings, and to only participate with those that possess a valid license and a good reputation moving forward to prevent similar issues. I am sorry we could not be of more help on this occasion.
Best regards,
Michal
Casino Guru