April 17, 2025

On the "7Spin" JPY site

"Virtual Currency Debut Campaign" is running

When I asked the chat support, "Can I receive this bonus?"

The operator replied, "There's no problem."

Deposit 1.5 million yen in USDT and receive a bonus

While playing baccarat, which is not a prohibited game,

Suddenly, without any warning, I received an email about a violation of the terms of service.

My account was frozen and the nearly 1.5 million yen I had deposited was confiscated.

Of course, I don't have multiple accounts.

There are no opposite bets on player and banker.

This is the only time I've received this bonus.

I contacted support straight away

I can't tell you exactly what the violation was.

I asked if I could just withdraw the remaining balance.

Regarding withdrawal of the player's balance, if the Company determines that the player is in danger of violating the Terms of Use, the Company reserves the right to take measures at its discretion, without prior notice to the player, such as deleting all or part of the information submitted by the player, freezing the player's account, and/or confiscating the player's balance.

I received a reply saying this, and it doesn't look like they will give me a refund easily.

For now, as soon as the support department can confirm the current situation,

I was told to reply by email, so I have had a week to receive a reply.

There is no response from the relevant department.

Dear patipati,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you further, could you please provide the following information:

• Could you please forward me the email you received from the casino regarding the violation of their terms of service? My email address is [email protected].
• Have you wagered your entire deposit before your account was closed?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Thank you for your reply, Veronika .

Could you please forward the email regarding the violation of the casino's terms of use to me? My email address is .

I just sent you an email earlier.

We apologize for the inconvenience, but please check.

-Did you wager your entire deposit before your account was closed?

I don't think I was able to bet the full amount because my bet was frozen while I was betting.

The exact amount wagered is unknown as it has now been frozen.

· Have you passed a full KYC verification or at least provided the casino with proof of identity?

I have passed KYC.

Thank you for your emails. I need to clarify a few details with you:

Do you have two separate accounts in 7SPIN Casino?

Could you please explain the difference between the "dollar site" and the "Japanese yen site"? Are those two different casino sites, or are you having two different currencies in your casino profile?

thank you for your reply.

> Could you please explain the difference between the "dollar site" and the "Japanese yen site"?

"Dollar Site" is the original 7Spin Casino

Recently, the Japanese Yen site 7Spin Casino was created.

Users who have an account on the original "dollar site"

An account was automatically created on the "Japanese Yen Site" (no KYC required)

More information

https://7spin.vip/dollar-site-customers

Please refer to:

I use both the dollar site and the Japanese yen site.

I received a bonus from the "Virtual Currency Debut Campaign"

It's also mentioned in the link above

The "Dollar Site" and the "Japanese Yen Site" are separate and independent casinos.

It is also written that the campaigns are not common.

Above all, before I get my bonus

After asking chat operators on both sites if I could receive the bonus,

I received a bonus and am playing, so I am not doing anything wrong.

postscript

The "Virtual Currency Debut Campaign" page I received had "Dollar Site" and "Japanese Yen Site".

There is no mention that you can only receive one.

"Dolsite"

To be continued

"Dolsite"

At the end of the bonus page on the dollar site,

There is even a link that takes you to a Japanese Yen site.

"Japanese Yen Site"

Here are the bonus details.

And I was playing

Evolution Baccarat

Evolution is not a banned game because it does not have a "NO Bonus" icon.

I have included the image here just in case the casino changes the bonus content.

Am I correct in understanding that you activated the same bonus on both sites, the Dollar site and the Japanese site as well?

Did you play the same game (live baccarat) in both of your accounts, at the same time and on the same table?

thank you for your reply.

I will write the details.

1. On the dollar site, ask in chat "Can I receive the cryptocurrency debut campaign bonus on both the dollar site and the Japanese yen site?"

→ The operator replied, "The Japanese yen site is a separate casino, so please ask on the Japanese yen site."

2. Ask via chat on the dollar site if you can receive the "Virtual Currency Debut Campaign" → Receive a reply "OK"

3. Receive a bonus from the dollar site and play Evolution baccarat to meet the withdrawal requirements (use up the dollar site bonus)

4. Withdrawal from dollar site (no particular problems so far)

5. Ask in chat if you can get a bonus on the Japanese Yen site → Receive a reply that it's OK

6. I was playing baccarat at Evolution when I received an email.

Accounts on both the dollar site and the Japanese yen site will be frozen.

This is the process.

I received bonuses from both casinos, but after using up the bonus from the dollar site, I received a bonus from the Japanese yen site.

At the same time, I didn't get a bonus.

Nor was he playing baccarat from both casinos at the same time.

> Am I correct in understanding that I activated the same bonus on both the Dollar site and the Japanese site?

For both dollar and Japanese yen casinos

There is a campaign with the same name, "Virtual Currency Debut Campaign"

I received it once at both the dollar site and the Japanese yen site casino.

Thank you very much, patipati, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your reply, Veronika.

And Kubo-san, thank you for your continued support.

Dear patipati,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

As this is the first complaint we've received regarding 7SPIN Casino, and there is no prior record of the casino's cooperation in resolving similar issues, I cannot predict how or if they will respond at this time. However, please rest assured that I will do everything possible to contact the appropriate person at the casino and work towards a satisfactory resolution of your case.

Thank you for your patience and understanding.

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear patipati,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through the license badge displayed in the footer of casino's website. They have additional tools and options to assist players in these situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at http://www.kpvfaw.com/submitting-complaints-to-regulators.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at [email protected].

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo