The player from Italy had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
888 Casino - Player’s account has been blocked.
Amount: €17
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
or a slot, my account was inexplicably disabled temporarily.
I wonder how this is possible.
I have already found similar complaints and I hope my situation will be resolved soon, also because I have not been able to withdraw anything.
The casino in question is 888casino.
I await a reply.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
3 years ago
Dear aflorio97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus?
If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
3 years ago
Dear aflorio97,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Public
Head of Complaint Resolution Center
Public
2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
