The player from Australia has been trying to verify his account and withdraw the winnings for weeks. We rejected the complaint because the player didn't respond to our messages and questions.
HomeComplaintsAll Spins Win Casino - Player has been struggling to withdraw his winnings for several weeks.
All Spins Win Casino - Player has been struggling to withdraw his winnings for several weeks.
Amount: €800
All Spins Win Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
All Spins Win Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Nathan
Unregistered user
Public
5 years ago
I'VE BEEN TRYING TO WITHDRAWAL MY MONEY FOR WEEKS AND WEEKS AND USE KEEP TELLING ME TO SEND MY IDENTIFICATION I HAVE SO MANY TIMES AND USE KEEP PUTTING MY MONEY BACK TO MY ACCOUNT ??..??
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Nathan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any related communication to [email protected]? Is the unfinished verification the only issue holding you from a successful withdrawal? Was everything alright with your chosen payment method? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Nathan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
