The player from Italy is having difficulties with withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Apollo Club Casino - Player’s experiencing some difficulties with this casino.
Amount: €32
Apollo Club Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Apollo Club Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
massimiliano
Unregistered user
Public
4 years ago
Translation
bad site blocking withdrawals not played
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Massimiliano,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand your problem correctly. Would you be so kind and describe your issue in more detail? Are you trying to withdraw your winnings? What exactly is being blocked?
Please, if there is some communication between you and the casino that could help us move forward with your case, send it to my email address [email protected]. I hope, we will be able to help you to resolve this matter as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Massimiliano,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
massimiliano
Unregistered user
Public
4 years ago
Translation
withdrawals are always offline and for 1 month
Edited
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Massimiliano, thank you very much for your reply. Have you ever made a successful withdrawal?
Also, have you tried contacting the casino's support as requested?
Public
massimiliano
Unregistered user
Public
4 years ago
Translation
just last year this year they decided to do this very often so they put the withdrawals offline and a casino shouldn't do that.
Edited
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Did you contact the casino's support to find out what is going on?
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Massimiliano,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
