Tahi, a player from Germany, experienced an unusual behaviour of the casino’s software.
Ares Casino - Player expressed distrust in the fairness of the casino software.
Amount: €800
Ares Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Ares Casino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Tahi
Unregistered user
Public
5 years ago
Translation
The best manipulation in the world often hangs and turns as hanging as preprogrammed or software control is my request, does not play
ARES casino
77jackpot
Mga casino
4crown
Are all the same provider
Automatic translation:
Public
Branch Operations Lead
Public
5 years ago
Dear Tahi.
Thank you very much for submitting your complaint. We are sorry to hear about your negative experience with the Ares Casino and we absolutely appreciate that you shared your experiences with the Casino Guru team. Ares Casino is a licensed casino (Curacao) with official game providers. Do you have any relevant evidence which convinced you that the casino has altered the games? Do you have any record of your game play?
Public
Branch Operations Lead
Public
5 years ago
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Branch Operations Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
