Hello, my name is Alexander, I am sending you a complaint to Axe Casino that I have not withdrawn all my winnings. I had a win of 12,000 rubles. I had a win of 4,000 rubles. 8,000 rubles were written off incorrectly. It remains to withdraw funds in accordance with the rules of the casino. The maximum win as a result of spins without making a deposit is 100 euros. It remains to withdraw 6,000 rubles. I demand that you pay me the rest of the winnings. 100 euros in rubles is approximately 10,000 rubles, I write to the operator in the chat, the operator says to send a letter to the mail, I sent letters to the mail, they deceive me that the letter did not arrive, I ask for a refund. Help the casino pay the remaining 6,000 rubles.

Dear lomkarat777,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem regarding the withdrawal from Axecasino.

To assist you better, could you please provide us with the following details:

• Can you confirm the date of the win and the date you attempted the withdrawal?
• Have you received any notifications from the casino regarding your withdrawal request?
• Could you provide any reference numbers or correspondences related to your communication with the casino's support team?
• What specific reasons were given by the operator for the withholding of your winnings?
• Have you tried contacting the casino through other methods, such as phone or a different email?

you can forward any supporting evidence and relevant communication to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, it was 2 years ago, about the month of June, I did not have any correspondence with the chat, but I was not paid everything according to the rules of the casino 100 euros 10,000 rubles I was paid 4,000 rubles, 6,000 rubles remained to pay the casino, they do not want to pay me help the casino to pay the rest.

Dear lomkarat777,

Thank you very much for your response and for clarifying the timeline of the issue.

We’re truly sorry to hear about your negative experience with Axe Casino. However, please note that we are unable to mediate complaints involving issues that occurred more than 6 months ago. This is part of our standard policy, as the likelihood of resolving very old cases is extremely limited and documentation or communication is often no longer accessible.

As your situation dates back approximately two years, we regret to inform you that we must respectfully close your complaint without further investigation.

We appreciate your understanding and thank you for reaching out to us. Should you experience any issues in the future that fall within our timeframe, we will be more than happy to assist.

Best regards,

Petronela

Head of Complaint Resolution Center

www.kpvfaw.com