very poor customer service they hold chat for 45 minutes and they did nothing I contact them again and again but no respond,

Dear kamran65,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

nothing works in this casino, customer service useless, if someone wants to download document link not working, supervisor useless , payment department garbage, in my point of view casino is total scam , I wonder how igaming Ontario gave them license and such a high rating shame.

another evidence of scam has been found with this casino, finally someone name Brian said I will personally investigate and tomorrow will email me, he did the next day he sent email and said withdraw approved see the attachments, but fund never received this person also disappear and no where can be found and no one respond me with lots of email after that , now I have to contact the bank and report this site fraud.

Dear kamran65,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, they don't respond

Bank also send me email today after investigation regarding this casino transaction , that I am the victim of scam and I should go to the bank and change bank card.

Dear kamran65,

Can you please advise since when exactly is your withdrawal pending and if your account has been fully verified?

Additionally, have you accumulated your balance with a bonus or real balance?

Looking forward to hearing from you.

Regards,

Nick

as I said before I could not upload any document to this site , link in document section does not work and customer service never ask for document missing, withdraw date was march 14.

Bank suggest me to contact the police, Police also gets involved in this case they emailed me that my complain is approved.

Thank you kamran65 for all the information provided so far. I will now forward your complaint to my colleague Romi ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear kamran65,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Bally Bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Bally Bet Casino Ontario,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kamran65,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi