Good day. Please help. Bankonbet casino has been approving my withdrawal for 14 days. The answers are classic, that they have many requests and that the withdrawal is in the final stage. The account does not need verification. I played with bonus money which I wagered according to the conditions.

Hello mirtah,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankobet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day. The account is not verified because they do not require it. I played with bonus money which I wagered as requested. I communicated with them today as well.

Day number 17 and I still don't have an approved withdrawal. I haven't even been asked for verification. The answers are still the same. Your request is in the final stages. Don't worry. We know you're frustrated. The system is broken, we send payments manually. I wrote to the finance department. You will receive your money shortly.

Day 21 since making the first withdrawal. The casino sends automatic replies and still does not require verification.

Thank you mirtah for all the information provided so far. I will now forward your complaint to my colleague Mirka ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear mirtah,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Bankonbet Casino representative to join this conversation.

Dear Bankonbet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We inform you that the casino sent all three withdrawals on the 25th. I will inform you when the next ones arrive. Verification was not required.

After 3 requests have been paid out, the casino will request verification.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mirtah,

Could you please confirm, if you have received following withdrawals, or you have been able to make progress in your verification process?

The verification process was without problems. The casino eventually paid out what it owed, but they did not meet the deadlines. I do not recommend the casino. You can close the case.

Dear mirtah,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

www.kpvfaw.com