The player from Germany had won 3360x in a fishing game on Bassbet on February 28, 2025, but had not received his winnings despite a month of communication through live chat, which consistently provided the same response. The Complaints Team had attempted to assist by requesting evidence of the player's participation in the game and extending the response time multiple times. However, due to the lack of response from the player to inquiries and reminders, the complaint was closed at that time. The player retained the option to reopen the complaint in the future.
BassBet Casino - Player's winnings have been delayed.
Amount: €3,360
BassBet Casino
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
It's about bassbet, in their own fishing game I won and claimed 3360x on 28.02.2025 at 1 o'clock in the morning, the winnings have not been credited to date or anything else, it's about the ranking, you fish for fish and they have a weight, if you add everything together you get a total weight of 2nd place, 3360x
Live chat always says the same thing, it was forwarded to the relevant department and I get an email, nothing has happened for a month..
Automatic translation:
Public
PR Assistant
Public
3 months ago
Dear Fioflol,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to [email protected]? Please advise the exact time of the incident.
Additionally, can you please advise if your account is verified and if you ever experienced any issues with this specific game before?
Looking forward to hearing from you.
Regards,
Nick
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
PR Assistant
Public
3 months ago
Dear Fioflol,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 months ago
Translation
I wrote you an email 5 days ago, I sent it again today, MFG Jockel
Automatic translation:
Public
PR Assistant
Public
2 months ago
Dear Fioflol,
Thank you for the e-mail provided. Can you please additionally provide an evidence that the 2nd placement was really your account - screenshot of account name or a log from your betting history where the outcome is clearly visible?
Awaiting your response.
Regards,
Nick
Sensitive attachment
Sensitive attachment
2 months ago
Translation
So it's not shown in the game because it's not a slot. It's their own fishing game where there's a ranking every day that goes until 1 a.m. On February 28th, 2025, I was in second place and the message came up that I had to claim 3360 times, which I did but nothing happened. The ranking was updated immediately and I couldn't even take a screenshot. According to support, I'll get an email that I've been waiting for for weeks and nothing will come of it anyway. Kind regards
Edited
Automatic translation:
Public
PR Assistant
Public
2 months ago
Dear Fioflol,
Even if the game in question was not a slot, there should still be some form of evidence confirming your participation in the tournament.
Please understand that we are unable to move forward with resolving this issue without any verifiable proof of your involvement or your placement in the event.
At this stage, I would recommend awaiting the outcome of the casino's official investigation into the matter.
Is there anything else we could assist you with?
Best regards,
Nick
Public
PR Assistant
Public
2 months ago
Dear Fioflol,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
PR Assistant
Public
2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
www.kpvfaw.com
