Once again here casino guru but this time it's a bit different,totally not normal responses by them confused responses without telling me the truth about my withdrawal today is the 3rd working day after the day of my request already their timeline passed on.

they didnt asked from me any type of document in order to verify my acc. i will also provide with screenshots every conversation with them

please be fast this time cause i need those money

Dear loulouper67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Due to the fact that this complaint is a duplicate of an existing one, it will now be rejected. Thank you for your understanding.