Buonasera a tutti, ho fatto due depositi su BassBet (uno di 100€ e un altro di 220€). Lo stesso giorno ho avuto molte vincite e adesso ho un saldo di 32800€ (esclusi i prelievi in sospeso, ovvero 3 dall'importo di 500 ciascuno). Vorrei capire come poter agire sia per quanto riguarda il ritardo nel pagamento dei suddetti prelievi iniziali sia per la mia preoccupazione riguardante la cifra alta del mio saldo e l'eventuale difficoltà nel prelevare l'intera somma.

Grazie a chiunque mi risponda.

Roberto

Dear RobertoSnd,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Vi aggiorno che adesso mi hanno chiesto di verificare identità e metodo di pagamento e ho caricato le foto dei documenti nella sezione apposita. Non vorrei che questa operazione me la facciano fare solo per ritardare i prelievi che adesso li vedo bloccati, non più in elaborazione.

Dear RobertoSnd,

Thank you for your message and for sharing your concerns.

We would like to inform you that the verification process on your account is currently ongoing.

This is a standard procedure in line with our Terms and Conditions, specifically section 5.1, which states:

"You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc."

At the moment, one document is still pending. We kindly ask you to log in to your account and upload the required document as soon as possible so that we can proceed with the finalization of your account verification.

The system clearly indicates which payment method still requires verification. However, if you need any assistance or clarification, feel free to contact our support team — we’ll be happy to send you detailed instructions via email.

Thank you for your patience and cooperation.

Kind regards,

The BassBet Team

Gentile team di Bassbet Casino,

ho provveduto a inviarvi tutta la documentazione da voi richiesta.

Alla luce di ciò, e considerando l’importo significativo presente sul mio conto, desidero chiedere se sia possibile procedere con il prima possibile all’elaborazione del prelievo.

Comprenderete che, trattandosi di una somma elevata, nutro un legittimo desiderio di ricevere rassicurazioni in merito ai tempi di accredito e alla certezza che l’intero importo verrà correttamente versato secondo le tempistiche previste.

Resto in attesa di un vostro cortese riscontro.

Grazie per l’attenzione e la collaborazione.

Cordiali saluti,

Roberto

Dear RobertoSnd,

Thank you for your message.

We kindly inform you that the account verification process has not yet been completed.

While we understand your wish to proceed with the requested withdrawal as soon as possible, we are still missing the proof of ownership of the payment method used.

Please note that the system clearly indicates which document is still required.

We kindly ask you to upload it at your earliest convenience so we may proceed accordingly.

Thank you for your cooperation and understanding.

Best Regards,

Bassbet team

Gentile team di BassBet

Ho caricato di nuovo il documento da Voi richiesto. La titolarità è data dalla mia firma sul retro della carta che Vi ho mandato. Non c'è motivo di farmi attendere così tanti giorni. Ho mandato tutte le prove di identità, di titolarità dei documenti e dei metodi di pagamento. Attendo risposte e chiarimenti, e mi aspetto la professionalità che dovrebbe contraddistinguervi.

Cordiali saluti

Roberto

Vorrei richiedere per favore supporto al team di Casinoguru e al team di Bassbet riguardo la sicurezza e l'affidabilità del sito, riguardo le tempistiche e la certezza dei prelievi in sospeso e dei prelievi futuri, sottolineando l'importanza della somma del mio saldo nel conto gioco. Sto fornendo sempre tutti i documenti e le verifiche richieste. Mi aspetto professionalità.

Attendo risposte

Grazie

Roberto

Dear RobertoSnd, could you please confirm whether your account verification process has now been fully completed?

No, ancora non è stata completata, è da circa 3 giorni che stanno revisionando l'ultimo documento mandato, cioè l'estratto conto. Le tempistiche si stanno allungando troppo a mio avviso.

Grazie

Roberto

Dear RobertoSnd,

We’re pleased to inform you that your account has been successfully verified today.

Thank you for your patience throughout the process — we truly appreciate your cooperation and understanding.

Should you have any further questions or need assistance, feel free to let us know.

Kind regards,

Bassbet team

Ancora però non è stato elaborato neanche il primo prelievo, richiesto in data 1 giugno. Mi auguro che ora che il mio conto è stato verificato con successo, i tempi di attesa siano più brevi, altrimenti sarà impossibile e snervante richiedere ulteriori prelievi.

In attesa di risposte

Grazie

Roberto

Dear RobertoSnd, do you currently have three pending withdrawals, each for €500?

If I understand correctly, once these withdrawals are processed, your plan is to continue withdrawing the remaining balance from your account in similar installments until the full amount is paid — is that correct?

Gentile Dominika, il mio conto è stato verificato e il primo prelievo da 500 € è stato autorizzato. Ne ho altri 3 in sospeso sempre da 500€. Il mio piano è di continuare a prelevare fino a raggiungere l'intera somma che adesso è di 60000€. Vorrei però chiedere gentilmente a Bassbet se sia possibile prelevare il saldo rimanente in rate simili in criptovalute. Attendo risposte e notizie e vi chiedo supporto in questa conversazione, essendo il saldo molto importante.

Grazie

Roberto

Thank you very much, RobertoSnd, for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, RobertoSnd!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Dear RobertoSnd,

Thank you for your message.

From our side, we are continuously processing the submitted withdrawal requests — including one that has already been completed today. We expect to finalize the next two withdrawals shortly as well. While there are still a few more to be completed in order to reach the full amount, please rest assured that we are doing our best to accelerate the transactions as much as possible.

Regarding your question about cryptocurrency, we would kindly like to ask whether you have a crypto wallet registered in your own name and if this is the method you would prefer to use for future withdrawals. A brief clarification on this would help us better assist you.

Thank you for your cooperation and understanding.

Best regards,

Bassbet Team

Gentile BassBet,

Io possiedo due portafogli di criptovalute, cioè MetaMask e Phantom. Essendo un appassionato di criptovalute preferirei prelevare con questo metodo. Aspetto aggiornamenti e risposte in merito a questa richiesta.

Grazie mille della collaborazione e del supporto

Roberto

Dear RobertoSnd,

Thank you for your message and for sharing your preferred withdrawal method.

May we kindly ask if you have already tried to submit a withdrawal request using either your MetaMask or Phantom wallet?

If the system does not currently allow you to select this option, it’s possible that a technical step may be required.

In such cases, we kindly recommend making a minimal deposit using the same cryptocurrency method. This will confirm the payment method in our system and should enable withdrawals to that wallet.

Please note that any deposit must be wagered at least once before it becomes eligible for withdrawal, in accordance with our standard policy.

MetaMask is ideal for Ethereum and EVM-compatible assets. It natively supports ETH, USDT, USDC, DOGE (wrapped), and wrapped BTC. We can confirm that these assets are supported by our system, so MetaMask should work effectively for your withdrawal.

Let us know if you need any help with the process — we’re here to assist!

Bassbet Team

Gentile team di Bassbet,

ho appena richiesto un prelievo di 480€ in USDCoin nel mio portafogli digitale MetaMask e il prelievo è in fase di verifica; è necessario effettuare un deposito minimo con lo stesso metodo di pagamento oppure no, dato che il sistema mi ha permesso di fare il prelievo con questo metodo?

Attendo risposte e aggiornamenti.

Grazie

Roberto

Dear RobertoSnd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.