The player from Argentina is struggling to withdraw her winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Bet2U Casino - Player’s criticizing withdrawal process.
Amount: $25,000 ARS
Bet2U Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.4
Bet2U Casino has a Safety Index of 1.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Daniela
Unregistered user
Public
5 years ago
Translation
Putting money is super easy but if you win it puts all the obstacles to get your money. I communicated but nobody gave me a solution. The page is Bet22
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Daniela,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Firstly, please could you clarify which casino is causing the problem? You have filed the complaint for https://bet2u.com but in the comments you mentioned https://22bet.com.
Secondly, please could you confirm that you have completed KYC verification successfully? May I ask you if this was your first withdrawal and what method you used? Please bear in mind that the whole process of withdrawal might take longer because the casino wants to make 100% sure that the money is being sent to the right person. Casinos take KYC (Know Your Customer) procedures very seriously. Hopefully I will be able to help you with this matter as soon as possible.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Daniela,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
