The player from Germany had been waiting three weeks for withdrawal approval, with 12 days spent awaiting address verification despite having submitted the required document. His ID and selfie had already been verified, but the review for address verification was still pending. Despite repeated attempts by the Complaints Team to contact the casino for clarification, no response was received, and the casino operated without a valid license. The complaint was marked as "unresolved," with the hope that the decrease in the casino's rating would prompt a response in the future.
Bet4Slot Casino - Player's withdrawal is delayed due to address verification.
Black points: 1,339
Amount: €3,600
Bet4Slot Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
Bet4Slot Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction
UNRESOLVED
Case summary
1 week ago
Public
Public
1 month ago
Translation
Hello, I have been waiting for three weeks to be verified.
My ID and a selfie have already been verified, but my address verification is not being processed.
I've been waiting for this to happen for 12 days.
I uploaded the document required by the casino, but it simply won't be reviewed and approved.
As a result, I cannot make a withdrawal
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear xSerious169,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
- Could you please advise which documents you have already provided and when you sent the last one?
- Have you provided all the required documents as soon as possible and in the correct format?
- Are your documents still under review or have any of them already been explicitly rejected/approved?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Natalia
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
1 month ago
Translation
I have already verified my ID and a selfie.
The address verification is still missing; I uploaded a bank statement 13 days ago and have already sent it twice by email.
This has been under review for 13 days. There's been no response to emails or live chat.
According to the LCB, the casino will be closed.
I'm really scared of not getting my €3,600.
Automatic translation:
Public
Public
3 weeks ago
Translation
Can you please respond and take care of this while this casino still exists and there is any way to contact them?
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
3 weeks ago
Thank you very much for your reply, xSerious169. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.
Public
Casino Analyst & Complaint Specialist
Public
3 weeks ago
Thank you very much, xSerious169, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Casino Analyst & Complaint Specialist
Public
3 weeks ago
Dear xSerious169,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Bet4Slot Casino representative to join this conversation.
Dear Bet4Slot Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Casino Analyst & Complaint Specialist
Public
1 week ago
Dear xSerious169,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Mirka Dubasova
