The casino is violating its terms and conditions. They're tricking you into believing that withdrawals will be processed within three days (which is ridiculously long these days).

Unfortunately, I've been waiting for my money for five business days now (I've already spent countless hours chatting with the completely incompetent chat). Nothing happens. Then they babble about delays, etc. Every now and then, they tell me it's in the final phase and the payout has practically already been made, which is simply a blatant lie.

This casino is obviously nothing but lies and fraud. They keep you waiting for days. Every time you chat, you're assured that a notification will be sent to the finance department to finalize the payout. By now, the so-called finance department could probably be plastered all over their walls with messages about prioritizing payouts. This casino is truly a disgrace.

Currently, there's only a 1,500 z0ue withdrawal balance, but I still have another 5,500€ to withdraw. If things continue like this, I'll probably have to wait years for it all to be paid out.

Dear kroemer1312,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.