The player from Mexico was unable to withdraw his funds due to a restriction on his payment method, which stated that it did not allow withdrawals. The Complaints Team had attempted to assist by reaching out for more information and extending the response time. However, the complaint was closed due to the player's lack of response to inquiries and reminders. The team remained available to help if the player chose to reopen the complaint in the future.
Betmaster Casino MX - Player's withdrawal is restricted.
Amount: Mex$7,000
Betmaster Casino MX
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Betmaster Casino MX has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
I can't withdraw my money, "This payment method currently does not allow withdrawals,"
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear Angelll30,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betmaster Casino MX. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- In the screenshot you shared, it is written that the casino only processes withdrawals via SPEI. Have you already tried this payment method instead of VISA?
- Have you reached out to the casino’s customer support regarding this issue? If so, what was their response?
- Is your casino account verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Casino Analyst & Complaint Specialist
Public
4 weeks ago
Dear Angelll30,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Casino Analyst & Complaint Specialist
Public
3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
www.kpvfaw.com
