The player complains that he did not receive a bonus feature after playing a game for a long time. Because of this, he claims the game is unfair.
Betor Casino - Player expressed distrust in game’s RTP.
Amount: 8,000 K?
Betor Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Betor Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
standa
Unregistered user
Public
5 years ago
Translation
Hello in the betor casino I played a total of 8000k? pirate adventures in one game, rolled an estimated 20000k? and never came a bonus and almost every time inserted 1000 crowns it went immediately to minus without the possibility of even winning something like other casinos !! this casino is a complete thief, I wonder if you publish it. thanks standa
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Standa,
Thank you for submitting your complaint. I am sorry to hear about your troubles, but Betor Casino is a licensed casino and we have no reason to believe that their games are rigged in any way. Players can experience long losing streaks when playing fair games, too. That’s just how games of chance work. That said, we’re willing to look into it if you really believe something fishy is going on. In case you do not know where to find the game history, I could help you to find it.
How many game rounds did you play without hitting a bonus feature? Thank you in advance for your reply.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Standa,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
