The player from Germany has requested a self-exclusion. Unfortunately, the enquiry was ignored and he was able to reactivate the account. We did not receive any reply from the casino team, therefore the case was closed as 'unresolved'.
HomeComplaintsBets Amigo Casino - Player’s attempt to self-exclude from the casino has been overlooked.
Bets Amigo Casino - Player’s attempt to self-exclude from the casino has been overlooked.
Black points: 313
Amount: €3,477
Bets Amigo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Bets Amigo Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
2 years ago
Public
Branch Operations Lead
Public
2 years ago
Dear hschlue88,
Thank you very much for sharing your negative experience. We are now going to reach the casino team.
Public
Branch Operations Lead
Public
2 years ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Branch Operations Lead
Public
2 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.
Dear hschlue88,
I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.
Best regards, Jozef
