Good afternoon

I had trouble withdrawing my winnings from this casino, and I spent a whole week trying to verify my information because they rejected everything. I was so persistent that they finally approved everything, and I received advice from their agents until I finally received authentication.

But today Bizzo Casino did not want to deposit my winnings, according to them I used more than $5 per deposit in the bonus, when I first used my money and not the bonus... even so my bet was 15 soles which is about $4 and they told me that it doesn't matter that they are not going to pay me anything and that it is not subject to review, I sent them from my profile so they could see that the bet was 15 soles but they didn't pay attention and they simply stole what I won... Be careful with these scammers.

Dear barraarenaperu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear barraarenaperu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear barraarenaperu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, when I wrote this post, I had already verified my account a while ago, and the casino refused to pay me. They simply told me to use the bonus they gave me when I used my plats to bet on Plinko! It was simply a blatant robbery on their part.

Help pressure them to pay me. I have all the evidence of the theft.

Dear barraarenaperu,

According to the screenshot your have provided, you made bets higher than 15 SOL (some 25 SOL).

If you have bet over the allowed limit while a bonus was active, the casino has right to confiscate your winnings - it does not matter what high was the bet which you have won with, the rule applies for every bet while the bonus is active.

Is there anything else we could assist you with?

Regards,

Nick

Dear barraarenaperu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com