I withdrew money but didn't pay, then closed my account and couldn't access it

Dear Song,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

i participate in both slots and sports, i don't get bonuses and i passed the kyc process

Thank you very much for your reply, Song. Do I understand correctly that you had USD?296 (dispute value) in your casino account before it was closed?

Did the casino specify which rule was breached? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

I did not violate anything, but my account was closed for no valid reason, the website did not give a valid reason

Thank you very much, Song, for your cooperation. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Song,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Blockbet Casino to join the conversation and participate in the resolution of this complaint.

Dear Blockbet Casino,

Can you please explain the reason for blocking the player's account?

Kind regards,

Adam