The player from Germany had requested a payout of €290.00 on April 27, 2025, which was initially confirmed but then disappeared from his credit card statement after less than 24 hours. The bank had informed him that the transaction was cancelled by the casino, but he had only received a response from the casino asking him to contact them again after 5 days. The issue was eventually resolved, and the payment was subsequently made to him.
Boomerang-Bet Casino - Player's withdrawal has been delayed.
Amount: €290
Boomerang-Bet Casino
Safety Index:Very highSafety Index
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9.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 days ago
Public
Public
1 week ago
Translation
On April 27, 2025, I requested my payout of €290.00 to my payment method, Visa credit card, with which I deposited.
After repeated inquiries, I was told in the support chat that processing could take 3 days, then 4 days, and finally up to 5 days.
On May 1, 2025, I finally received confirmation of the withdrawal via email from the casino and my credit card company. The amount was also visible in my credit card account transactions.
Unfortunately, this transaction disappeared from my account statement after less than 24 hours. The bank informed me that the merchant, in this case Boomerang, had withdrawn/cancelled the amount and that I should contact the casino.
The only response I received from the casino was that I should contact them again after 5 days.
I would like to receive my payout immediately and know what the problem is!
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
1 week ago
Dear wasdal0sgaming,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that the winnings have not been credited back to your casino account yet?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 week ago
Translation
Hello!
The problem has now been resolved and the payment has been made.
Thanks!
LG
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
6 days ago
Dear wasdal0sgaming,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
www.kpvfaw.com
