Guten Tag,

ich habe bei booms.bet sowohl Sportwetten als auch Casino gespielt und gewonnen. Bei den Sportwetten hatte ich Freiwetten, beim Casino keinerlei Bonus. Nun wollte ich mir ein bisschen von meinem Gewinn auszahlen und wurde daraufhin gesperrt und das Geld einbehalten.

Ich bekam folgende Informationen:

9.2. Collusion and cheating

BoomsBet is eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. BoomsBet provides the rigorous examination of play by both manual and automated ways and investigates all related user complaints. In addition, BoomsBet provides proactively and randomly examining gameplays and Accounts.

9.3. Fraudulent activity

Once BoomsBet noticed a fraudulent, unlawful, dishonest or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account with forfeiting of all Account balances without prior notification. In such cases, BoomsBet reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

16.10.2.3. If the bonuses are abused by a user, BoomsBet has the right to use punitive measures towards him, namely: delete, decline all current bonuses and bonus winnings; to block the user's Account immediately. In that case, BoomsBet disclaims any liability for the withdrawal or compensation of the funds that had been on the Account before it was blocked.

Ich habe die Freiwetten ganz normal genutzt. Es waren in Summe 3 Stück, wovon ich eine gewonnen habe. Im Casino habe ich auch Geld gewonnen beim Roulette und Mines.

Ich habe nichts falsch gemacht und hoffe, dass man mir hier helfen kann.

Liebe Grü?e

Kayshi

Dear Rossi321,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Booms.bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player in the casino?
• Is the game activity you described above made with your last deposit, or overall?
• Have you passed account verification in the casino?
• Could you please forward the original email containing the accusations against you to me? Forward it to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you very much, Rossi321, for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Rossi321,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Booms.bet Casino representative to join this conversation and participate in resolving this complaint.

Dear Booms.bet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hallo zusammen,

vielen Dank, das man sich der Sache hier so super annimmt. Das h?tte ich nicht erwartet. Ich hoffe, dass das Problem gel?st werden kann.

Liebe Grü?e

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rossi321,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, www.kpvfaw.com