This casino has been holding my winnings for almost a month, for no reason. Every time I contact support, I see the same answer, you need to wait a little longer. They are just dragging out time and that's it!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and help resolve the issue, could you please provide more information by answering the following questions:

• Have you received any specific reasons from the casino for the delay?
• Have you passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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