The player from Spain is unable to request a withdrawal due to no available payment methods and has locked his account after multiple failed password attempts. He is unable to reset his password to regain access.
Casino Gran Vía - Player's account is locked and withdrawals are unavailable.
Amount: €500
Casino Gran Vía
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Casino Gran Vía has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 21h 8m 3s
Case summary
2 hours ago
Public
Public
1 week ago
Translation
I'm trying to request a withdrawal, but no payment method appears, as shown in the image.
I've also failed to enter my password several times because I couldn't remember it, and my account has been locked. I've tried resetting it, but it won't let me in anymore.
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
Dear nachetto,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Gran Vía.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted casino support and asked for assistance?
- Have you passed account verification in the casino?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
2 hours ago
Dear nachetto,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
nachetto has 6d 21h 8m 3s to reply
