The player's winnings have been voided due to max win limit. The complaint was rejected because the player did not respond to us.
Casino Moons - Player's winnings have been voided.
Amount: €3,056
Casino Moons
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Casino Moons has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Olga
Unregistered user
Public
4 years ago
Translation
Lied for more than three weeks, forcing the 75 deposit, then pay 100, the profit was totally 3179, do not pay 3079
Automatic translation:
Public
PR Assistant
Public
4 years ago
Dear Olga,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. To help you solve your case we would require more details. Could you please specify your problem? Have you been playing with bonus money or spins? Who recommended you to deposit 75€? What explanation did you receive from the casino? Also please forward me any relevant conversation with the casino to [email protected].
Looking forward to hearing from you.
Best regards,
Nick
Public
PR Assistant
Public
4 years ago
Dear Olga,
We haven't receive any answer from you. I'll extend the timer by 7 days. Please note if you fail to reply us, we will be forced to reject your complaint.
Best regards,
Nick
