Deposited first day signed up with welcome bonus and bonus was not applied. After chatting with three different agents 3 different times bonus was said to be fixed each time. After the final attempt an amount showed up but majority of the games would not load. At the end of this ordeal I truly just wished I have never even tried this site. Terrible software, terrible customer service.

Dear Ash,

Thank you very much for contacting us. I’m very sorry to hear about your negative experience. Please understand, that we can’t penalize the casino for not giving you a registration bonus automatically. Could you please confirm that you have received your bonus after contacting casino live chat? I can recommend sharing your experience on our Forum http://www.kpvfaw.com/forum, where it will be accessible and visible for more players.

I wish I?could be of more help, unfortunately, there’s not much we can do for you in this matter.

Best regards,

Petronela

I just want other players to be aware and weary of playing on this site being as it is non functional and waste of money. Thank you

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.