The player from United Kingdom is complaining about nonexistent casino live support. After a closer examination, we rejected this complaint as unjustified.
Casino Venetian - Player is highly dissatisfied with customer support.
Amount: €95
Casino Venetian
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
Casino Venetian has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
This site has the worst (non-existent) customer service. No-one responds to emails sent to the Support function, no-one engages on the Live Chat function and the telephone number does not work.
If you have an issue there is literally no way to contact/connect with anyone at this site.
Avoid this site at all costs.
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Simon,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify if there are any funds being held by the casino? Why you have been trying to contact the casino? As you can see in our review for Casino Venetian http://www.kpvfaw.com/online-casino-venetian-review:
?Casino Venetian has a customer support, however, we've rated it as slow or bad. This means there are customer support representatives available to help you, but their responses tend to be slow and not as helpful as they could be.
As you can see from all of the information in our review, Casino Venetian is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it."
Please could you provide more information so I can understand fully what the issue might be and decide how we could help? Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
5 years ago
I gave up and played and lost the money in the account. I saw no way of collecing it.
I must have sent 10 emails to the support email address and received no replies. I've waited over an hour on the 'Live Chat' facility but still not connected with an agent and the telephone number on the site does not work. They should not be able to operate like this, surely there are licensing obligations that need to fulfilled.
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Simon,
Once again, I’m sorry to hear about your problem. Since you have played your winnings, there is not much we can do for you. I can assure you, that Casino Venetian is not between our recommended casinos.
If there is anything else, we could do for you, please do not hesitate to contact us in the future. At this time, I’m forced to reject your complaint. Thank you for your understanding.
