The player’s withdrawal has been delayed for over a month. We closed this complaint as the player failed to answer to our questions.
Casino Venetian - Player’s withdrawal has been delayed.
Amount: €750
Casino Venetian
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
Casino Venetian has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Drake
Unregistered user
Public
4 years ago
I have been informed of a 750 euro withdrawal and nothing has come to my account. It was made a month ago, I received an email last week saying it had been processed and I have received nothing. I have emailed and attempted to contact them with no response.
Public
PR Assistant
Public
4 years ago
Dear Drake,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. When did you request for withdrawal? Was it your first withdrawal in this casino? Did your play with any bonus money? Also please if you have any relevant conversation with the casino regarding your case please forward it to [email protected]. Thank you very much in advance for your reply.
Best regards,
Nick
Public
PR Assistant
Public
4 years ago
Dear Drake,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
