After Marion limited her deposits to €20 per week and later won over €800, the casino declined the withdrawal with an explanation that the maximum winnings are only 5x the deposit limit.
Casino1 Club - Player’s winnings were declined because of an unfair rule.
Amount: €800
Casino1 Club
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Casino1 Club has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
marion
Unregistered user
Public
5 years ago
Translation
Hello!
I've played at Casino 1 several times but never won anything so I opted for a deposit limit of $ 20 a week.
On my next deposit, I was able to play with no bonus to 800 euros.
That's what I wanted to get paid.
So after I had sent the documents several times, I was told that you only get paid 5 times the deposit limit.
That means concretely I only get 100 Euro.
So people make your own picture of this casino before you deposit here.
Kind regards.
Marion Thomas +
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
Hello Marion.
Thank you for submitting a complaint through our website and I'm very sorry about the way you've been treated by the casino.
Hard to believe that such a rule exists, it is certainly unfair. The casino you mentioned has a few similar practices up their sleeve, that’s why our rating is very bad for this casino. Please, could you send us your communication with the casino? ([email protected]) We strongly recommend you to play only in casinos with rating 8 and above on our website.
Regards, Matej
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
If the player changes their mind, they have an option to reopen this case anytime.
