The player from Australia is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.
Casinochan - Player’s complaining about overall casino experience.
Amount: €1,000
Casinochan
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Casinochan has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Khaj
Unregistered user
Public
4 years ago
This is scam I don’t recommend this place instead go to other place I lost 1000 euros in bonus credit and 50 $ deposit after spending tens and thousands I realised this place is doggy please don’t go here
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Khaj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Khaj,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
