this is a casino without verification, why are they accusing me of having multiple accounts? what nonsense? I have only one account, they said they would only return the deposit, but now they have stopped answering me on telegram at all. they need to be given a low rating because they are scammers

Dear mw26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. there is no such possibility, because I am the only one connected to the internet cable in my apartment
2. slot betting, sports
3. only my deposit was used

these bastards deleted their answers in telegram chat with me, i forgot to take screenshots. i think they deleted their support account altogether

besides, they deleted my account altogether, it's a complete scam

Thank you very much for your reply, mw26. Could you please forward any communication between you and the casino that you saved to [email protected]? Alternatively, you can post it here. Thank you in advance.

I didn't have anything saved, they deleted the correspondence in Telegram

I logged in through the Metamask wallet, there is an option there, now when I try to log in it just won't let me in. They seem to have deleted my account

Thank you very much, mw26, for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello mw26,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite CasX Casino to join the conversation.

Dear CasX Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at [email protected]

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mw26,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru